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Return & Refund Policy

Thank you for shopping at pawplanetstore.com

If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

For the purposes of this Return and Refund Policy:

Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to pawplanetstore.com

Goods refer to the items offered for sale on the service. Orders mean a request by you to purchase Goods from us.

Service refers to the website.

Website refers to pawplanetstore.com, accessible from pawplanetstore.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Please note, we are a drop shipping business and fulfil your order via our wholesaler. Items are non-returnable and non-exchangeable. This does not affect your statutory rights as the consumer.

 

Your Order Cancellation Rights

You are entitled to cancel your order as long as it has not been processed and the item has not already been shipped to you.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@pawplanetstore.com



Conditions for Returns

In order for the goods to be eligible for a return:

  • The goods were faulty on arrival and/or;
  • The goods were not on a discount/promotion.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to the wholesaler. pawplanetstore.com does not take receipt of returned products.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: info@pawplanetstore.com